General Conditions of Sale
These general conditions regulate the distance selling relationship between Alfonso Vicaria Medina (next, the COMPANY) and the user or client, in accordance with the legal provisions and Spanish regulations.
The descriptions, illustrations and / or photographs of the products offered on this website are intended to show a general idea of them and none of them will form part of the sales contract between the COMPANY and the user or client
Prices
The final prices of the products are those that appear on our website at the time of ordering.
The marked prices are indicated in euros and include 10% VAT. The costs of delivery, transport and taxes are clearly specified.
Order processing
The company will deliver the orders to the address indicated by the customer.
Orders will be processed once payment has been confirmed.
The availability of the products offered by the COMPANY may vary depending on the demand. Despite the fact that the COMPANY updates its stock periodically, the product requested by the client could be out of stock at that time, in which case, it will be the client’s power to choose the most appropriate solution, these being between the retention of their order until the completion of the same, the partial shipment of your order, the partial payment or the total payment.
In case of non-execution due to unavailability, the client will receive an informative email indicating the reason, the different options and the approximate time for delivery of their order.
In case of lack of availability, the COMPANY may supply, without price increase, a product with similar characteristics, that has the same or higher quality.
Payment Methods
The customer may pay the amount of her order by opting for various forms of payment. During the purchase process you must indicate your choice.
Credit card: & nbsp; All operations that involve the transmission of personal or banking data are carried out using a secure environment. All the information that you transmit to us travels in an encrypted way through the network through our https certificate.
Paypal: & nbsp; Payment through PayPal carries a commission depending on the value of the order. Any commission is clearly explained during the purchase process.
Cash on delivery: & nbsp; You can make the payment in cash at the time of receiving the merchandise, & nbsp; carries a commission based on the value of the order. Any commission is clearly explained during the purchase process.
Delivery
Deliveries will be made to the address indicated in the order, by the means of transport and carrier chosen.
Shipping costs are borne by the buyer, duly specified at the time of placing an order. Currently & nbsp; we have an offer of free shipping costs for orders over € 100.00 and with destination Spain Peninsular.
The customer must inspect the products as soon as possible within reasonable limits after delivery and, in the event of any defect in the products or in the event of any other incident related to delivery, including delivery incomplete, erroneous or non-delivery of one or more products contained in the order, you must notify it in more detail to the email address contact@orodealtasierra.com
If the client does not make such notification, it will be definitively assumed that the products are, in all respects, in accordance with the contract and free from any defect that is evident in a reasonable examination, and consequently, the client will be considered has accepted the products.
The customer must reject packages that are delivered damaged or that show symptoms of having been damaged during transport, in no case will the COMPANY be responsible for a package which presents damage of any kind and has been accepted by the customer.
Under no circumstances, the COMPANY will have the obligation to compensate the client or for the lack of delivery or delay in the delivery of all or part of the products, whatever the reason, or for any consequential or other loss arising from the lack or delay in delivery.
COVID19 INFORMATION
During the current situation we continue working without any limitations on shipments.
Orders that are made before 1:00 p.m. will leave the same day with exceptions. Orders placed after 1:00 p.m. will go out the next day.
95% of shipments to peninsular national territory are delivered the day after shipment, however some orders may be delayed due to the current situation.
Visit our shipping and returns page for more information.
Right of withdrawal and claims
The buyer will have a period of fourteen calendar days to withdraw, from the day of receipt of the product, without any penalty and without indicating the reasons. The exercise of the right of withdrawal will not be subject to any formality, it is sufficient for the client to contact the COMPANY indicating the exercise of his right of withdrawal to contacto@orodealtasierra.com
Returns of material must be previously authorized by our commercial department. Always in original packaging and products without deterioration.
The client must return the material to the COMPANY freight prepaid, once the material has been received and its condition verified, the COMPANY will pay the corresponding amount of the material to the client.
During the return process, the customer is responsible for any loss or damage to the product (s).
Warranty and returns
Acceptance by the company of the return of the products will be subject to the fact that said products to which the return refers, be returned to the company immediately and properly packaged, to the address that has been notified to the customer.
The customer must always request a return number from the company, which must appear on the label of the package to be returned, whatever the cause of the return, the product (s) must be sent in its packaging and original state. The company will indicate to the client the procedure to follow for the processing of their return. The postage for said return will be paid by the customer.
In the event of a return due to withdrawal, the customer must return the product (s) within fourteen (14) days after receiving the material, taking charge of both shipping and return postage.
Online dispute resolution (European Commission)
If you have problems with products purchased online on our website, you can use this platform to file a claim that will be resolved by an independent dispute resolution body: